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Returns

Shipping

Orders will be shipped within 1-3 days when in stock. Orders will not be delivered on Sundays and Mondays.

Return
Policy
If for any reason you are not satisfied with your purchase, you may return it within 14 daysTo be eligible for refund, your item must be unused and in the same condition that you received it. The easiest way is to use the original packaging of the store.


RETURN ADDRESS:

PakkettenFabriek / Moonbeam Collective
Conservenweg 116
2371 DT Roelofarendsveen

 

REFUNDS 
After receipt of returned orders in good condition, Moonbeam Collective will deposit the paid amount directly to your bank account, with any shipping costs deducted from the transferred amount within 14 days.

There are certain situations where only partial refunds or refund by store credit spend at Moonbeam Collective are granted: (if applicable)

  • Items with clear signs of use
  • Any item that is not in it's original condition or is missing parts for reasons not caused by our error
  • Any item that is returned more than 30 days after delivery
  • Sale items or special sales

The shipping costs from the customer to Moonbeam Collective are to be paid by the customer. Incurred shipping costs are not reimbursed.

Thank you for shopping with Moonbeam Collective!