When delivered product(s) does not meet the agreement, the customer/client shall notify Moonbeam Collective by email within five (5) business days of receipt of the order. If the customer/client fails to notify Moonbeam Collective within this timeframe, Moonbeam Collective has fulfilled its obligations with respect to the delivered goods.
Customer/Client has the right to terminate the agreement without reason within seven (7) days of receipt of the order. This timeframe commences the day after receipt of the order. Returns are only accepted when the product packaging is undamaged, and the product is unworn, unwashed and undamaged.
In case of termination of the agreement based on previews article , the order shall be returned and received by Moonbeam Collective within 14 days of termination of the agreement.
The shipping costs for returned products are on account of the customer/client. After receipt of returned orders in good condition, Moonbeam Collective will deposit the paid amount directly to your bank account, with any shipping costs deducted from the transferred amount within 14 days.